Frequently asked questions
Know what to expect.
Practical answers about reservations, airport pickup, pricing, vehicles, and special requests.
Questions, answered
Useful details before you reserve.
ReservationsHow far ahead should I book?
Advance booking gives us the best opportunity to match the right vehicle and schedule. Same-day requests would be subject to availability.
Airport transportationHow will I find my chauffeur?
Your confirmation would include the pickup point and meeting instructions. Flight details help the team adjust for ordinary schedule changes.
PricingIs the estimate the final price?
Your quote will confirm routing, wait time, tolls, and any requested extras before the reservation is finalized.
VehiclesCan you guarantee a specific model?
Requests can specify one of our listed Cadillac, Chevrolet, Lincoln, or Mercedes vehicles. The final model year and configuration are confirmed with the reservation.
CancellationsWhat is the cancellation policy?
Cancellation terms are provided with your quote and confirmed before the reservation is finalized.
Corporate accountsDo you offer centralized billing?
Corporate accounts may include consolidated invoicing and coordinated trip management, subject to account approval.
Special requestsCan you accommodate child seats or mobility needs?
Tell us during booking so the team can confirm the right arrangement before your trip.
Ready when your plans are
Let’s arrange the right ride.
Share the journey details and receive a reviewed transportation plan.